FAQ

Customer Support

Answers to common questions about payment, QC, shipping, tracking, packaging, and after-sales support. For order-specific questions, contact us with your model link, SKU, screenshot, or tracking number.

Fastest support channel

WhatsApp is the best way to confirm stock, grade options, payment details, QC status, and shipping updates.

Payment

Which payment methods are available?

Available methods may include bank transfer, Wise, PayPal Friends & Family, or Western Union depending on your country and order details. Please confirm the current method with us before sending payment.

Do I need to pay before QC?

Yes. QC preparation starts after the order and payment are verified. We will confirm the order details with you before payment.

What note should I include with payment?

If a note is required, use your WhatsApp number, name, or order reference so we can match the payment quickly. Do not add unnecessary product descriptions unless we ask for them.

QC Process

How long does QC take?

QC photos or videos are normally prepared within 1-5 business days after payment verification. Timing can vary by model, factory schedule, and current order volume.

What do you check before shipping?

We check the visible exterior, selected model details, basic function, and timing condition where applicable. QC media is sent so you can review the item before shipment.

Can I ask questions after QC?

Yes. Please ask before approving shipment. Once the order is dispatched, changes or extra checks are no longer practical.

Shipping and Tracking

Which shipping methods do you use?

Shipping routes depend on the destination and order type. Common options may include postal express routes, Yanwen/SF-style routes, or premium carriers such as FedEx/UPS when available. Premium carriers may cost extra.

How long does delivery usually take?

Most orders arrive in about 10-20 business days after dispatch. Some countries, remote areas, customs checks, or special routes may take 20-30 business days or longer.

When will tracking update?

Tracking usually appears within 1-3 days after dispatch. If tracking does not update after several days, contact us with your order details and tracking number.

What shipping details should I provide?

Please send the full recipient name, phone number, street address, city, state or province, postal code, and country. Double-check every field before shipment.

Warranty and After-Sales

What if my order is lost or detained?

Contact us with the tracking number. We will check with the carrier or shipping agent and provide the available solution after the status is confirmed.

What if the item arrives damaged or not working?

Send clear photos and a short video within 24 hours of delivery so we can verify the issue. Keep the packaging until the case is reviewed.

Is water damage covered?

No. Please avoid swimming, showering, sauna use, or hot water exposure unless we have confirmed a specific water-resistance test in writing for your order.

Packaging

Does the order include a box and papers?

Standard shipping may include the item only. Premium box, papers, or extra packaging may increase cost and shipping weight, so please confirm before payment if you need them.

Can I change the address after payment?

Address changes are only possible before dispatch. Once tracking is issued, changes depend on the carrier and may not be available.

Still need help?
Send your question with the product link, SKU, order note, or tracking number so we can answer faster.